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INFO5991: Services Science Management and Engineering (2019 - Semester 2)

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Unit: INFO5991: Services Science Management and Engineering (6 CP)
Mode: Normal-Evening
On Offer: Yes
Level: Postgraduate
Faculty/School: School of Computer Science
Unit Coordinator/s: Dr Liu, Na
Dr Stern, Andrea
Session options: Semester 1, Semester 2
Versions for this Unit:
Site(s) for this Unit:
Campus: Camperdown/Darlington
Pre-Requisites: None.
Brief Handbook Description: The service economy plays a dominant and growing role in economic growth and employment in most parts of the world. Increasingly, the improved productivity and competitive performance of firms and nations in services rely on effective design, engineering, and management of IT services.

The unit, Services Science, Management, and Engineering (SSME) offers IT graduates and professionals an understanding of the role of IT services in a social, economic and business context, as well as knowledge of the principles of their design, engineering, and management. Delivery of the unit is driven by a critical approach to evidence, live case studies presented by industry professionals and writing a Consultants Report. Its learning outcomes are based on industry needs.

Topics include: the service economy and the nature of services; the role IT services in an economic and business context; sourcing, providing, and integrating IT services; realising business value through IT service management, IT governance, and service-oriented architecture.

Critical analysis of sources and the persuasive use of evidence in writing are cornerstones of the unit. Students learn how to apply these skills to a business case drawn from a recent consulting project at a large multinational organisation. The processes include: clarifying the client's situation and problems, researching evidence related to it, analysing the evidence, developing options for solving the problems, presenting recommendations persuasively to the client both orally and in a written Consultants' Report. These steps are scaffolded for the student, with formative assessment and increasing levels of difficulty.

Students need to be able to read, critically analyse, and report on sources of information. If you are not confident of your skills in these areas, free courses are provided by the University's Learning Centre.
Assumed Knowledge: INFO5990. Students are expected to have a degree in computer science, engineering, information technology, information systems or business.
Lecturer/s: Dr Stern, Andrea
Tutor/s: Josh Burridge

Diviyachouthereyi Kathirgamanaarthan

Diviyalagsiny Kathirgamanaarthan
Timetable: INFO5991 Timetable
Time Commitment:
# Activity Name Hours per Week Sessions per Week Weeks per Semester
1 Independent Study 6.00 1 13
2 Lecture 1.00 1 13
3 Seminar 2.00 1 13
T&L Activities: Lecture: Presentation by School of Computer Science staff and live case studies with industry guests

Tutorials: Students present and discuss their article reviews in groups, give each other feedback, carry out exercises related to the lecture and reflect on their processes

Attributes listed here represent the key course goals (see Course Map tab) designated for this unit. The list below describes how these attributes are developed through practice in the unit. See Learning Outcomes and Assessment tabs for details of how these attributes are assessed.

Attribute Development Method Attribute Developed
Describe the current issues, tools and techniques in the SSME area and assess their implications for particular situations (2) Engineering/ IT Specialisation (Level 4)
Locate and critically analyse evidence-based material relevant to SSME. Persuasively communicate evidence-based analysis of complex material in written and oral forms as appropriate for diverse audiences, and conduct group discussions (6) Communication and Inquiry/ Research (Level 4)
Form and manage a team to review, publish and present articles
Integrate individual work into a group report
(7) Project and Team Skills (Level 4)
Reflect on and modify own behaviour individually and in teams in the context of professional consultancy practice (8) Professional Effectiveness and Ethical Conduct (Level 4)

For explanation of attributes and levels see Engineering & IT Graduate Outcomes Table 2018.

Learning outcomes are the key abilities and knowledge that will be assessed in this unit. They are listed according to the course goal supported by each. See Assessment Tab for details how each outcome is assessed.

(8) Professional Effectiveness and Ethical Conduct (Level 4)
1. Practice self and team reflection
(7) Project and Team Skills (Level 4)
2. Listen to others and negotiate team responsibilities
(6) Communication and Inquiry/ Research (Level 4)
3. Critically analyse and synthesise evidence-based material relating to SSME topics
4. Report own analysis and synthesis in a persuasive analytical style suited to business and technical reporting, in oral and written form.
(2) Engineering/ IT Specialisation (Level 4)
5. Explain the changing nature of services and the service economy, and the significance IT-centric services in this.
6. Apply a service-oriented view of business to IT design and engineering
7. Apply principles of IT-centric service governance and management to the service lifecycle
Assessment Methods:
# Name Group Weight Due Week Outcomes
1 Group profile and capability summary Yes 4.00 Week 3 1, 2,
2 Group article reviews and video presentations Yes 10.00 Week 5 1, 2, 3, 4, 5, 6, 7,
3 Consultants Report: Main deliverables Yes 21.00 Multiple Weeks 1, 3, 4, 6, 7,
4 Consultants Report: Presentation to Client Yes 5.00 Week 11 1, 2, 3, 4,
5 Weekly Quizzes No 20.00 Multiple Weeks 5, 6, 7,
6 Exam No 40.00 Exam Period 3, 5, 6, 7,
Assessment Description: The Consultants Report consists of a critical analysis of a service technology for a client and a recommendation to that client based on their needs. This is a group assignment with the assessment for it taking into account individual contributions by way of the first two submissions.

Groups also critically review articles, present the review on video and contribute to the discussion of all videos

Weekly quizzes on previous material from lectures, tutorials, and readings are held in weeks 2-11 lectures.

Note: The School’s 40% barrier rule (cf. Grading criteria), will be applied to the final exam.
Assessment Feedback: Detailed written feedback according to the marking criteria specified for the assignments
Grading:
Grade Type Description
Standards Based Assessment Final grades in this unit are awarded at levels of HD for High Distinction, DI (previously D) for Distinction, CR for Credit, PS (previously P) for Pass and FA (previously F) for Fail as defined by University of Sydney Assessment Policy. Details of the Assessment Policy are available on the Policies website at http://sydney.edu.au/policies . Standards for grades in individual assessment tasks and the summative method for obtaining a final mark in the unit will be set out in a marking guide supplied by the unit coordinator.
Minimum Pass Requirement It is a policy of the School of Computer Science that in order to pass this unit, a student must achieve at least 40% in the written examination. For subjects without a final exam, the 40% minimum requirement applies to the corresponding major assessment component specified by the lecturer. A student must also achieve an overall final mark of 50 or more. Any student not meeting these requirements may be given a maximum final mark of no more than 45 regardless of their average.
Special Conditions to Pass UoS The School’s 40% barrier rule will be applied to the combination of the two in-class tests. This means that to Pass this course, you need to achieve at least 40% of both in-class tests together.
Policies & Procedures: IMPORTANT: School policy relating to Academic Dishonesty and Plagiarism.

In assessing a piece of submitted work, the School of Computer Science may reproduce it entirely, may provide a copy to another member of faculty, and/or to an external plagiarism checking service or in-house computer program and may also maintain a copy of the assignment for future checking purposes and/or allow an external service to do so.

Other policies

See the policies page of the faculty website at http://sydney.edu.au/engineering/student-policies/ for information regarding university policies and local provisions and procedures within the Faculty of Engineering and Information Technologies.
Library e-Reserve: Please check the Library e-Reserve site for additional course resources.
Online Course Content: University of Sydney Learning Management System
Note on Resources: There is no textbook for this unit. Required reading and databases to be used are specified.

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Course Relations

The following is a list of courses which have added this Unit to their structure.

Course Year(s) Offered
Bachelor of Advanced Computing/Bachelor of Commerce 2018, 2019, 2020
Bachelor of Advanced Computing/Bachelor of Science 2018, 2019, 2020
Bachelor of Advanced Computing/Bachelor of Science (Health) 2018, 2019, 2020
Bachelor of Advanced Computing/Bachelor of Science (Medical Science) 2018, 2019, 2020
Bachelor of Advanced Computing (Computational Data Science) 2018, 2019, 2020
Bachelor of Advanced Computing (Computer Science Major) 2018, 2019, 2020
Bachelor of Advanced Computing (Information Systems Major) 2018, 2019, 2020
Bachelor of Advanced Computing (Software Development) 2018, 2019, 2020
Bachelor of Computer Science and Technology (Honours) 2015, 2016, 2017
Bachelor of Computer Science and Technology (Honours) 2014 2013, 2014
Software Mid-Year 2016, 2017, 2018, 2019, 2020
Software/ Project Management 2019, 2020
Software 2015, 2016, 2017, 2018, 2019, 2020
Software / Arts 2016, 2017, 2018, 2019, 2020
Software / Commerce 2016, 2017, 2018, 2019, 2020
Software / Medical Science 2016, 2017
Software / Music Studies 2016, 2017
Software / Project Management 2016, 2017, 2018
Software / Science 2016, 2017, 2018, 2019, 2020
Software/Science (Health) 2018, 2019, 2020
Software / Law 2016, 2017, 2018, 2019, 2020
Software Engineering (till 2014) 2010, 2011, 2012, 2013
Software Engineering / Arts 2011, 2012, 2013, 2014
Software Engineering / Commerce 2010, 2011, 2012, 2013, 2014
Software Engineering / Medical Science 2011, 2012, 2013, 2014
Software Engineering / Project Management 2012, 2013, 2014
Software Engineering / Science 2011, 2012, 2013, 2014
Bachelor of Information Technology 2015, 2016, 2017
Bachelor of Information Technology/Bachelor of Arts 2015, 2016, 2017
Bachelor of Information Technology/Bachelor of Commerce 2015, 2016, 2017
Bachelor of Information Technology/Bachelor of Medical Science 2015, 2016, 2017
Bachelor of Information Technology/Bachelor of Science 2015, 2016, 2017
Bachelor of Information Technology (Computer Science) 2014 and earlier 2009, 2010, 2011, 2012, 2013, 2014
Information Technology (Computer Science)/Arts 2012, 2013, 2014
Information Technology (Computer Science) / Commerce 2012, 2013, 2014
Information Technology (Computer Science) / Medical Science 2012, 2013, 2014
Information Technology (Computer Science) / Science 2012, 2013, 2014
Information Technology (Computer Science) / Law 2012, 2013, 2014
Bachelor of Information Technology (Information Systems) 2014 and earlier 2010, 2011, 2012, 2013, 2014
Information Technology (Information Systems)/Arts 2012, 2013, 2014
Information Technology (Information Systems) / Commerce 2012, 2013, 2014
Information Technology (Information Systems) / Medical Science 2012, 2013, 2014
Information Technology (Information Systems) / Science 2012, 2013, 2014
Information Technology (Information Systems) / Law 2012, 2013, 2014
Bachelor of Information Technology/Bachelor of Laws 2015, 2016, 2017
Graduate Certificate in Information Technology Management 2015, 2016, 2017, 2018, 2019, 2020
Graduate Diploma in Computing 2015, 2016, 2017, 2018, 2019, 2020
Graduate Diploma in Information Technology Management 2015, 2016, 2017, 2018, 2019, 2020
Graduate Certificate in Information Technology Management (till 2014) 2013, 2014
Graduate Certificate in Information Technology (till 2014) 2012, 2013, 2014
Graduate Diploma in Information Technology Management (till 2014) 2013, 2014
Graduate Diploma in Information Technology (till 2014) 2012, 2013, 2014
Master of Information Technology 2015, 2016, 2017, 2018, 2019, 2020
Master of Information Technology Management 2015, 2016, 2017, 2018, 2019, 2020
Master of IT/Master of IT Management 2015, 2016, 2017, 2018, 2019, 2020
Master of Information Technology Management (till 2014) 2011, 2012, 2013, 2014
Master of Information Technology (till 2014) 2014
Software/Science (Medical Science Stream) 2018, 2019, 2020

Course Goals

This unit contributes to the achievement of the following course goals:

Attribute Practiced Assessed
(8) Professional Effectiveness and Ethical Conduct (Level 4) Yes 6.6%
(7) Project and Team Skills (Level 4) Yes 5.5%
(6) Communication and Inquiry/ Research (Level 4) Yes 30.7%
(2) Engineering/ IT Specialisation (Level 4) Yes 57.2%

These goals are selected from Engineering & IT Graduate Outcomes Table 2018 which defines overall goals for courses where this unit is primarily offered. See Engineering & IT Graduate Outcomes Table 2018 for details of the attributes and levels to be developed in the course as a whole. Percentage figures alongside each course goal provide a rough indication of their relative weighting in assessment for this unit. Note that not all goals are necessarily part of assessment. Some may be more about practice activity. See Learning outcomes for details of what is assessed in relation to each goal and Assessment for details of how the outcome is assessed. See Attributes for details of practice provided for each goal.