Note: This unit is an archived version! See Overview tab for delivered versions.
INFO5991: Services Science Management and Engineering (2015 - Semester 1)
| Unit: | INFO5991: Services Science Management and Engineering (6 CP) |
| Mode: | Normal-Evening |
| On Offer: | Yes |
| Level: | Postgraduate |
| Faculty/School: | School of Computer Science |
| Unit Coordinator/s: |
Professor Davis, Joseph
Dr Stern, Andrea |
| Session options: | Semester 1, Semester 2 |
| Versions for this Unit: | |
| Site(s) for this Unit: |
| Campus: | Camperdown/Darlington |
| Pre-Requisites: | None. |
| Brief Handbook Description: | The service economy plays a dominant and growing role in growth and employment in most parts of the world. Increasingly, the improved productivity and competitive performance of firms and nations in the services arena relies on innovative and effective design, engineering and management of IT-centric services. In response to industry needs, this unit offers IT professionals a social, economic and technical perspective of service-oriented IT. In this unit we investigate: . Service fundamentals: context and strategy (the service economy and the nature of service systems; IT-centric services in a social, economic and business context; IT-centric services: optimisation and innovation) . Modelling, Designing and Engineering IT-centric services (business process modelling and management; service oriented architecture) . Sourcing, governing and managing IT-centric services (outsourcing IT-centric services; services in the cloud; IT-centric services governance and management frameworks (COBIT, ITIL and eSCM); service level agreements) This unit involves reading business and academic articles and writing a consultant's report. Students need to be able to read, critically analyse, and report on an article or case study every three weeks. If you are not confident of your skills in these areas, you can enrol in the free courses provided by the University’s Learning Centre in Academic Reading and Writing and Oral Communication Skills . Some of these courses are specifically designed for students with a non-English speaking background. Familiarity with using Library reference tools and the ability to locate scholarly resources in the Library’s electronic databases is also necessary. See the Library’s Research and information skills page for help with this http://www.library.usyd.edu.au/skills/ |
| Assumed Knowledge: | INFO5990. Students are expected to have a degree in computer science, engineering, information technology, information systems or business. |
| Lecturer/s: |
Dr Stern, Andrea
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| Tutor/s: | Wong, Waiho - [email protected] | ||||||||||||||||||||
| Timetable: | INFO5991 Timetable | ||||||||||||||||||||
| Time Commitment: |
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| T&L Activities: | Lecture: Presentation by SIT staff and live case studies with industry guests on the week`s topic Seminar: Students present and discuss their article reviews in groups, give each other feedback and reflect on their processes |
Attributes listed here represent the key course goals (see Course Map tab) designated for this unit. The list below describes how these attributes are developed through practice in the unit. See Learning Outcomes and Assessment tabs for details of how these attributes are assessed.
| Attribute Development Method | Attribute Developed |
| Know the current issues, tools and techniques in the SSME area and assess their implications for particular situations | Engineering/IT Specialisation (Level 4) |
| Locate and critically analyse evidence-based material relevant to SSME | Information Seeking (Level 4) |
| Persuasively communicate your evidence-based analysis of complex material in written and oral forms as appropriate for diverse audiences, and conduct group discussion. | Communication (Level 4) |
| Discuss and negotiate appropriately within different business and technical areas. | Professional Conduct (Level 4) |
| Form and manage a team to review, publish and present articles weekly. | Project and Team Skills (Level 4) |
For explanation of attributes and levels see Engineering & IT Graduate Outcomes Table.
Learning outcomes are the key abilities and knowledge that will be assessed in this unit. They are listed according to the course goal supported by each. See Assessment Tab for details how each outcome is assessed.
Engineering/IT Specialisation (Level 4)
1. Explain the changing nature of services and the service economy, and the significance of this for global IT-centric services.
2. Apply a service-oriented view of business to IT design and engineering
3. Apply principles of IT-centric service governance and management to the service lifecycle
Information Seeking (Level 4)
4. Critically analyse and synthesise evidence-based material relating to SSME topics
Communication (Level 4)
5. Report own analysis and synthesis in a persuasive analytical style suited to business and technical reporting, in oral and written form.
Professional Conduct (Level 4)
6. Practice self and team reflection
Project and Team Skills (Level 4)
7. Listen to others and negotiate team responsibilities
| Assessment Methods: |
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| Assessment Description: |
The Consultant`s report consists of a critical analysis of a service technology for a client and a recommendation to that client based on their needs. It is broken down into three stages after each of which detailed formative feedback is given. Teams also critically review THREE articles, present their review of ONE of them and lead class discussion in Weeks 3, 4, and 7 In-class tests: closed book Note: The School’s 40% barrier rule (cf. Grading criteria), will be applied to the combination of the two in-class tests. So in order to Pass this subject, you need to achieve at least 40% of both in-class tests together. |
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| Assessment Feedback: | Detailed feedback according to the marking criteria specified for the assignments | ||||||||||||||||||||||||||||||||||||||||||||||||
| Grading: |
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| Policies & Procedures: | IMPORTANT: School policy relating to Academic Dishonesty and Plagiarism. In assessing a piece of submitted work, the School of IT may reproduce it entirely, may provide a copy to another member of faculty, and/or to an external plagiarism checking service or in-house computer program and may also maintain a copy of the assignment for future checking purposes and/or allow an external service to do so. Other policies See the policies page of the faculty website at http://sydney.edu.au/engineering/student-policies/ for information regarding university policies and local provisions and procedures within the Faculty of Engineering and Information Technologies. |
| Library e-Reserve: | Please check the Library e-Reserve site for additional course resources. |
| Online Course Content: | University of Sydney elearning website |
| Note on Resources: | There is no textbook for this unit. The texts are the journal articles specified for weekly reading and review and are available through the Library Reserve service |
Note that the "Weeks" referred to in this Schedule are those of the official university semester calendar https://web.timetable.usyd.edu.au/calendar.jsp
| Week | Description |
| Week 1 | Lecture/Tutorial: SSSME: what is the service economy and why are IT-centric services important to it |
| Week 2 | Lecture/Tutorial: Services, IT and productivity |
| Week 3 | Lecture/Tutorial: Smart services |
| Week 4 | Lecture/Tutorial: Specialisation and service-oriented models of busines |
| Week 5 | Lecture/Tutorial: Service integration |
| Assessment Due: Consultant`s report stage 1a: synthesis grid | |
| Week 6 | Lecture/Tutorial: IT governance: delivering value from IT services in a complex environment |
| Week 7 | Lecture/Tutorial: Sourcing and managing IT services - 1 |
| Week 8 | Lecture/Tutorial: Sourcing and managing IT services 2 |
| Assessment Due: Consultant`s report stage 1b: summary and thesis | |
| Week 9 | Lecture/Tutorial: Service level agreements |
| Assessment Due: In class Test (mid semester) | |
| Week 10 | Lecture/Tutorial: Modelling and managing business processes |
| Week 11 | Lecture/Tutorial: From business processes to software services: service-oriented architecture |
| Week 12 | Lecture/Tutorial: Industry presenter |
| Assessment Due: Presentation of consultant`s report | |
| Week 13 | |
| Assessment Due: Consultant`s report stage 3 | |
| Assessment Due: In class test (end of semster) |
Course Relations
The following is a list of courses which have added this Unit to their structure.
Course Goals
This unit contributes to the achievement of the following course goals:
| Attribute | Practiced | Assessed |
| Engineering/IT Specialisation (Level 4) | Yes | 49.79% |
| Information Seeking (Level 4) | Yes | 24.43% |
| Communication (Level 4) | Yes | 13.93% |
| Professional Conduct (Level 4) | Yes | 5.93% |
| Project and Team Skills (Level 4) | Yes | 5.93% |
These goals are selected from Engineering & IT Graduate Outcomes Table which defines overall goals for courses where this unit is primarily offered. See Engineering & IT Graduate Outcomes Table for details of the attributes and levels to be developed in the course as a whole. Percentage figures alongside each course goal provide a rough indication of their relative weighting in assessment for this unit. Note that not all goals are necessarily part of assessment. Some may be more about practice activity. See Learning outcomes for details of what is assessed in relation to each goal and Assessment for details of how the outcome is assessed. See Attributes for details of practice provided for each goal.
